Why I hate train companies. And my ex.

18 Apr


I’m on the train from London to Edinburgh to see my friends and family over the Easter break.

When I got back from New York yesterday there was a whole thing with my tickets for this journey. By “thing” I mean “incredibly upsetting, aggravating, enfuriating and downright f***ing stupid situation”.

Let me explain. Remember in January I had tonsillitis? Well I had a booking to go up to Edinburgh and have a weekend with my friends. I’d booked it back in November when feeling particularly sad about my life one day. £160 for the pleasure of five hours on a packed train, rattling up the East Coast.

Well, I felt so ill in January that I couldn’t travel. So I paid another £30 to change the tickets to Easter weekend. I was supposed to pick the original tickets up from a machine in the station, but since I wasn’t using them I did not. I got my new tickets emailed to me. Boom. Only three months to wait to use them.

So yesterday I printed off my tickets and realised that I also needed the originals. Jet lagged. Tired. Confused. But never mind, I went down to the station to get the original tickets.

Tickets no longer on the system.

I had several phone calls with East Coast Mainline. The answer to each one was this: your tickets no longer exist. You need to buy new tickets.


I finally got through to a nice man called Stefan who said to buy new tickets, then write and explain and they might (note “might”) refund one of the journeys.

I had no idea what to do. New tickets were an additional £250.

So I did what I always do when I need help or advice: I called my Dad.

And his advice was, “Life’s too short. Pay the extra money. Go and see your friends.”

I took a moment and a few deep breaths. Made my peace with the injustice. Flexed my AMEX. And booked new tickets. Angrily.

But I feel OK about it, you know.

I want to see my friends.

And I booked the original tickets because I felt sad. I was ill because I didn’t sleep for six months. I didn’t notice I needed the old tickets because I was ill. You see what has happened here.

It’s all his fault.

Well, his and East Coast Mainline’s.

One Response to “Why I hate train companies. And my ex.”

  1. Daniel April 18, 2014 at 8:46 am #

    Your title made me read this article! Thanks for sharing

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